Frequently Asked Questions
Where do you ship?
We ship across the contiguous United States.
How long does shipping take?
Standard shipping takes 3-7 business days across the U.S.A., including Alaska and Hawaii. We also offer 2-day shipping when we can based on your proximity to our warehouses. Order processing times are included in your shipping times – no need to add extra days!
How much does shipping cost?
Standard shipping is $7.99. FREE standard shipping is available on orders over $49.
2-day shipping costs $11.99. FREE 2-day shipping is available on orders over $70.
Can you ship to Alaska/Hawaii?
It can be very costly to ship to Alaska and Hawaii (as you likely know living there). We don’t want to leave you out though, so please reach out to us directly with your order and we’ll do what we can! Standard delivery times of 3-7 business days are still available.
Octago Happy Returns Policy
Why do you call it "Octago Happy Returns"?
Because we always want our customers to be happy! Even if you’ve had a bad experience with a product, we want you to have a good experience with our company. That’s what we would want in a brand, and that’s our commitment to you.
How long do I have before I can make a return/exchange?
If you’ve changed your mind, you have up to 90 days from purchase to make a return/exchange.
Do I have to pay for return shipping?
For product defects or issues, we will issue you a full refund, including shipping fees.
If you’re returning a product because you don’t want it anymore, we ask that you pay for the initial shipping fee ($7.99) – we pay the return cost. We wish we could pay for everyone’s shipping but it can really hurt a smaller business like ours. Good news – we always offer you another option – if you choose in-store credit instead, we’ll refund you the entire amount! Oh, and we have no hidden restock fee.
Didn't answer your question?
We try to put our common questions here. But if we didn’t answer yours, please reach out to us directly! We might even add it here!