Shipping Policy

Shipping Destinations

We currently ship across the contiguous United States. Alaska and Hawaii shipping is available on request (with increased rates to the regions).

International Shipping

We currently do not offer international shipping. This is something we would love to provide in the future. Please let us know if you’d be interested in this service!

Order Processing Time

Order processing time is one business day from your order. We can usually send out shipments on the same day if ordered before 10am Eastern Standard Time. 

Domestic Shipping Rates and Estimates

Standard Shipping

We offer $4.99 flat rate Standard Shipping. FREE Standard Shipping is available for orders $30 and over.

Standard shipping takes 4-7 business days and is available across the U.S., including Alaska and Hawaii.

3-Day Shipping

We offer $7.99 flat rate 3-Day Shipping. FREE 3-Day shipping is available for orders $60 and over.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 1 business day to receive the email. Usually the couriers will update the tracking information 12-24 hours after that.

If you haven’t received your order within the expected time, please contact us at support@myoctago.com with your name and order number, and we will look into it for you.

Octago Happy Returns Policy

We want all of our customers to have a great experience with us at Octago Products. That’s why we created our Octago Happy Returns Policy.

Problem with the product?

Make your purchases worry-free. Any problem that’s a fault of ours or shipping will be immediately refunded in full.

Changed your mind? Not satisfied with your purchase?

You have up to 60 days to change your mind. We will either provide a full refund minus return shipping, or full value for in-store credit.

Click here to see our full Happy Returns Policy.