Shipping Policy
Shipping Destinations
We currently ship across the contiguous United States. Alaska and Hawaii shipping is available on request (with increased rates to the regions).
International Shipping
We currently do not offer international shipping. This is something we would love to provide in the future. Please let us know if you’d be interested in this service!
Order Processing Time
Order processing time is included in your estimated shipping time (no need to add extra days!).
Domestic Shipping Rates and Estimates
Standard Shipping
We offer $7.99 flat rate Standard Shipping. FREE Standard Shipping is available for orders over $49.
Standard shipping takes 3-7 business days and is available across the U.S., including Alaska and Hawaii.
2-Day Shipping
We offer $11.99 flat rate 2-Day Shipping. FREE 2-Day shipping is available for orders over $70.
Please note: 2-Day Shipping is available to most areas in the contiguous U.S. You’ll be able to see your eligibility at checkout. Some areas may not be available due to courier times and warehouse locations. We’re not as big as the major online retailers, but we promise we’re doing our best to make this available across the U.S. and continue to build this out for our customers!
| Shipping option | Estimated delivery time | Price |
| Standard Shipping | 3 – 7 business days | $7.99 |
| 2-Day Shipping | 2 business days | $11.99 |
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become available.
If you haven’t received your order within the expected time, please contact us at support@myoctago.com with your name and order number, and we will look into it for you.
Octago Happy Returns Policy
We want all of our customers to have a great experience with us at Octago Products. That’s why we created our Octago Happy Returns Policy.
Problem with the product?
Make your purchases worry-free. Any problem that’s a fault of ours or shipping will be immediately refunded in full.
Changed your mind? Not satisfied with your purchase?
You have up to 90 days to change your mind. We will either provide a full refund minus return shipping, or full value for in-store credit.